Frequently asked questions

Not yet. Our application is in progress. Until registration is complete, we only provide non-regulated support, such as the services listed here. We do not provide personal care or medical support during this period.

Not currently. Personal care, such as help with washing, dressing or eating, will be added once our CQC registration is complete.

We can offer medication reminders and prompting to help clients maintain their independence and remember their usual medication routine. Clients remain responsible for taking their own medication. We do not currently provide medication administration or clinical medication services.

We cover the whole of the West Midlands, including Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton, and all the towns within them. If you are not sure whether we cover your area, get in touch and we will let you know.

Contact us using our form or by phone, and we will arrange an initial visit to discuss what support you need.

Yes. All staff undergo enhanced DBS checks before working with any client.

Yes. You are welcome to contact us on behalf of a parent, relative or friend, and we will involve them in planning their support.

Yes. With awake night care, a member of our team stays awake in the home through the night.

Yes. Our respite service gives family carers regular or occasional breaks, during the day, in the evening or overnight, while we spend time with the person they care for.

Yes. With hourly care you can combine services in a single visit, such as doing the shopping together and then preparing a meal.

The cost depends on the type of support and how many hours you need. We will talk this through at your initial visit and explain all costs clearly before any support begins.